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You and Your Clients are Covered #withDP

Rest assured, when you book #withDP, you book with confidence. You’re always covered in the event of cancellations.

Representing leading global travel brands in South Africa for over 40 years, the Development Promotions’ team of dedicated consultants provide travel industry and consumer support for a range of cruise lines, airlines and tour operators.

We're here for you! But, first things first, we hope you are taking care of yourself and your loved ones as best you can right now.

With the nation hunkered down, know that the Development Promotions team is still with you, keeping #tourismstrong. Please reach out to us if you need anything, using the team's details below. Our heartfelt thanks to all of our trade partners for your support.


TOURING / LAND

EMERGENCY PHONE NUMBER:
078 422 9641

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CRUISING

EMERGENCY PHONE NUMBER:
076 075 2996

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AIRLINES

EMERGENCY PHONE NUMBER:
076 189 2835

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TOURING / LAND

Due to travel restrictions and in order to mitigate the spread of COVID-19, all three of the touring brands that we represent have now suspended tours until 31 May 2020. All affected clients will be offered a future travel credit. Here is a summary of their updated policies:

Back-Road Touring

  • Cancelled tour bookings within cancellation period (fully paid) and out of cancellation (funds on file), will be refunded with a 100% travel credit, plus $300 (AUD), redeemable until 31 Dec '21.
  • Ask our team for more information about the ‘pay now and save’ option for any deposited bookings.

G-Adventures

  • Fully paid trips will be refunded with a future travel credit equal to 110% of the value your clients paid for their trip. Lifetime deposits will be retained on any deposited bookings.
  • The future travel credit can be applied to any G Adventures trip departing up to 2 years from the original trip’s departure month.

Topdeck

  • Cancelled tour bookings within cancellation period (fully paid) and out of cancellation (funds on file), will be refunded with a 100% travel credit, plus $100 (AUD), redeemable until 31 Dec '21.
  • Ask our team for more information about the ‘pay now and save’ option for any deposited bookings.

CRUISING

Due to travel restrictions and in order to mitigate the spread of COVID-19, cruise lines have suspended operations. Each cruise line has different terms in place, with all offering a Future Cruise Credit. Here is a summary of their updated policies:

Costa Cruises

  • Bookings until 30 Jun '20 can be cancelled up to 48 hours prior to departure, and will receive a Future Cruise Credit to the value of the booking.
  • Cruises cancelled by Costa will receive a future cruise credit plus on board credit of up to €200.

Holland America Line

  • Bookings until 31 Jul'20 can be cancelled up to 48 hours prior to departure, and will receive a Future Cruise Credit to be used in 2020 or 2021, and booked by 31 Dec 2020.
  • Bookings cancelled by HAL will receive a Future Cruise Credit to the value of 125% of the cruise fare paid plus an on board credit of $250, which can be applied to any new cruise until 31 Dec'21.
  • Clients can also opt to receive any monies paid, reimbursed in the original form of payment.

Hurtigruten

  • Norwegian coastal operations are suspended until 19 Apr'20 & expedition voyages until 28 Apr '20.
  • For sailings cancelled by Hurtigruten, clients will receive a Future Cruise Credit to the value of 125% of the funds paid, plus 10% discount on their future cruise.
  • Clients can also opt to rebook their voyage until 30 Sep'20 without incurring any penalties, and will then receive a 100% Future Cruise Credit plus 10% discount on their future cruise.

Norwegian Cruise Line

  • Clients booked to sail by 30 Sep '20 may cancel their cruise within 48 hours of departure and will receive a 100% Future Cruise Credit, to be used for sailings by 31 Dec '22.

Oceania Cruises

  • Clients booked to sail by 30 Sep'20 may cancel their cruise without any penalties within 48 hours of departure and will receive a 100% Future Cruise Credit, to be used for sailings by 31 Dec'22.

Ponant

  • Cruises up to and until 7 May'20 have been cancelled and clients will receive a Future Cruise Credit which can be used for a period of 18 months from the original cruising date.

Regent Seven Seas Cruises

  • Cruises until 11 Apr'20 have been cancelled. All guests on impacted voyages will receive a 125% refund of the fare paid in the form of a Future Cruise Credit, which can be applied toward any future cruise by 31 December 2022.
  • Guests will also be able to opt for a 100% refund of the fare paid, reimbursed to the original form of payment within 90 days of receiving the request

Royal Caribbean International

  • Clients can cancel their bookings for cruises until 31 July 2020 up to 48 hours before departure.
  • Various options, terms and conditions apply depending on the lead time of their departure date and monies received already. Please contact out team for specific details.

Please note that these policies are subject to change without notice,
therefore please contact our reservations team for your specific bookings and up to date info.

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